MSCA Job Opportunities

 JOB POSTING: Specialty Leasing Administrator
https://jll.wd1.myworkdayjobs.com/jllcareers/job/Eden-Prairie-MN/Specialty-Leasing-Administrator_REQ236293

ABOUT EDEN PRAIRIE CENTER:
Eden Prairie Center is a 1.4 million square-foot, two-level retail property managed by JLL. The shopping center is located in the southwest Twin Cities suburb of Eden Prairie, Minnesota at 8251 Flying Cloud Drive. With over 100 shops and restaurants, the center is anchored by Scheels, Von Maur, Target, JCPenney, and Kohl's. Well known for its entertainment wing, the center features an 18-screen AMC Theatre, Barnes & Noble Booksellers, Wildfire Steaks, Chops & Seafood, Crave and an impressive food court with nine quick-serve restaurants and a towering 3-story stone fireplace. Its mix of popular retailers includes DSW, Old Navy, LOFT, Chico's, Talbots, Buckle, American Eagle, Eddie Bauer and Bath & Body Works.

POSITION BRIEF:
The full-time Specialty Leasing Administrator works under the direction of the Sr. General Manager and Specialty Leasing Manager and serves as a contact for both existing and prospective Specialty Leasing tenants.

Key responsibilities of this position include extensive tenant interaction; implementation of the license agreement approval, execution and administration process; coordination of inline/kiosk tenants move in and move out; ensuring compliance with mall common area usage policies and procedures; administration of specialty leasing budget and forecasting reports; assistance with specialty leasing generation; and serving as a liaison to vendors and the public.

The ideal candidate has 3-5 years of experience in a senior level administrative support position and/or previous experience in the shopping center or commercial real estate industry. Above average ability to communicate tactfully, skillfully and persuasively in challenging situations with retailers, property team and executive management is a must, along with excellent trouble shooting and problem resolution skills. The ability to analyze and understand budgets, financial reports and standard business contracts is also required. Excellent proficiency with Microsoft Office programs, specifically with Microsoft Word, Excel and Outlook is needed. This position requires a proven ability to work independently, be flexible, prioritize and deal with multiple tasks, proactively and effectively establish priorities; and have a positive attitude.

RESPONSIBILITIES AND OBJECTIVES:
• Assist the Sr. General Manager and Specialty Leasing Manager in achieving Specialty Leasing’s income, receivables, expense and occupancy goals for Eden Prairie Center.
• Assist with specialty leasing budget generation and forecasting.
• Update and maintain revenue tracking report for specialty leasing agreements.
• Generate and review financial reports and notify Property Accountant of any issues.
• Coordinate inline/kiosk tenants’ move in and move out including turnover of keys, clean premises with appropriate shelves, any other required fixtures, and functional electrical and phone lines in appropriate party’s name/account.
• Maintain visual standards and other compliance guidelines set forth by the company. This entails walking the shopping center on a daily basis to ensure retail merchandising unit, kiosk and inline tenants, show promoters, advertisers and sponsors are adhering to our high visual and operating standards. Monitor and report other items or areas that may require follow up by other property team members.
• Communicate and coordinate with contracted part-time visual merchandiser for move in and move out of displays for specialty leasing tenants, show promoters, advertisers and sponsors.
• Oversee administrative details for license agreements, sponsorship or advertising agreements, and storage agreements.
• Meticulously organize, collect, enter, update, record, and ensure accuracy within deadlines of all files/information for specialty leasing approvals, agreements, amendments, photo documentation, security deposits, rental receipts, sales, percentage rent calculations, related financials, forecasting and reporting. Track agreement executions and renewals to meet required timelines. Distribute requirements, collect specialty leasing tenants’ acknowledgments and ensure compliance of all appropriate certificates of insurance, rules and regulations, demonstration regulations, merchant manual, kiosk criteria manual and signage criteria.
• Be familiar with all inventory and pricing rates for specialty leasing retail merchandising units, kiosks, inline premises, show placements, sky banner advertising and common area advertising, including all placements, detailed specifications and production alternatives. Inspect and coordinate the storage, function, efficient and safe maintenance, repair and replacement of specialty leasing’s inventory, equipment and supplies.
• Maintain familiarity of existing tenant exclusives and kiosk restriction zones.
• Monitor tenant expirations and openings. Appropriately plan, mask or merchandise any inline store’s downtime or closure to meet high visual and operating standards.
• Appropriately forward call-ins, walk-ins or other inquiries and assist in lead generation. Request, process and record applications.
• Successfully balance the requirements of this position including prioritization and time management.
• Collect specialty leasing rents, sales, percentage rents and security deposits. Work with Property Accountant to monitor accounts receivable reports. Generate and maintain list of delinquencies. Prepare monetary demands and request corporate defaults as needed to achieve collection of contracted receivables. Track compliance.
• Communicate tactfully, skillfully and persuasively in challenging situations with retailers, property team and executive management. Trouble shoot and problem solve effectively. Maintain routine open line of communication and updates. Resolve customer and specialty leasing tenant complaints and communicate any issues to the Sr. General Manager and Specialty Leasing Manager.
• Plan, prepare and post specialty leasing updates on in-mall static and video advertising, poster signage, website listings and public relations.
• Maintain and update retailer listings in mall directories.
• Serve as a backup to Administrative Assistant by providing coverage to Eden Prairie Center’s front office reception call-ins and walk-ins. Assist shoppers, retailers and vendors.
• Assist with spreadsheets and other projects when required.
• Understand, support and assist team with all business groups’ programs and initiatives.
• Other duties and responsibilities as assigned.

QUALIFICATIONS & SKILLS:
• Bachelor’s Degree or equivalent experience strongly preferred
• Real Estate Salesperson license is a plus
• 3-5 years of experience in a senior level administrative support position and/or previous experience in the shopping center or commercial real estate industry
• Excellent proficiency with PC, Microsoft Office programs, specifically with Microsoft Word, Excel and Outlook.
• Above average ability to communicate tactfully, skillfully and persuasively in challenging situations with retailers, property team and executive management, along with excellent trouble shooting and problem resolution skills
• Proven ability to work independently, be flexible, prioritize and deal with multiple tasks; proactively and effectively establish priorities and have a positive attitude
• Solid analytical skills with working knowledge of budgeting, accounting and financial analysis; ability to review and understand financial reports
• Ability to read and understand standard business documentation and contract language
• Comfortable working in a fast paced, highly dynamic work environment; exceptional organizational, time management, oral and written communication skills
• Must be able to lift 40 pounds
• Routine walking and climbing on the job inside the shopping center is required to load, cart, move, place, set up, tear down and store retail merchandising units, shelving, fixtures and displays
• Works with tools of the trade
• Valid driver’s license required
• Must be willing and able to support some after-hours activities such as coordination of holiday season tenants’ move ins and move outs