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MSCA Job Opportunities

July 9, 2020

Operations Manager - Retail

 When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.

As the Operations Manager - Retail at Hines, you will report to the General Manager and manage the day-to-day shopping center operations, including security, maintenance/janitorial functions, tenant/shopping center construction, producing maximum results and best value assuring a comfortable, clean, safe environment for retailers and customers while increasing the value of the center. Responsibilities include, but are not limited to:


Supervise staff in the overall maintenance and security of the shopping center

Ensure implementation of and on-going training and compliance with Risk Management, Emergency Preparedness, Environmental Programs, Preventive Maintenance and other programs as developed and/or assigned by General Manager

Maintain ethical, professional, and courteous relations with contractors and tenants

Inspect property on a regular basis, noting and implementing correction of all deficiencies

Identify opportunities for greater efficiency and productivity, research and recommend alternative actions as appropriate

Weekly status reports with General Manager

Review fully-executed lease documents with leasing to understand scope of tenant and landlord work, ensuring that lease agreement parameters are followed

Maintain detailed construction files for all construction projects

Provide primary liaison services between tenants, contractors, architects, inspectors and local officials

Ensure that construction projects remain on schedule and that tenants are open for business and operational as per the lease agreement

Maintain and competitively bid service contracts

Ensure expenditures are charged appropriately

Input and suggest items for annual operating and capital budgets, securing bids as requested

Assist in managing fiscal activities of the property including, but not limited to financial planning, development of budget and owner relations

Develop, recommend, and implement operations programs that contribute to overall profitability, safety and productivity of the shopping center

Participate in the development and implementation of the annual goals and objectives

Maintain a professional, collaborative, cooperative and service-oriented relationship with employees, tenants, and contractors.

Assist in responding to tenant and customer inquiries, complaints or suggestions

Effectively communicate to tenants shopping center policies and procedures, and notify tenants when not in compliance

Perform as a team member with all employees

Comply with all company and regional policies

Minimum Requirements include:


Bachelor's degree in Business Administration or related field from an accredited institution

Four or more years of Operations or Construction Management experience, preferably in the shopping center industry

P&L responsibility and budgetary experience

Strong initiative, interpersonal skills and customer service orientation

Maintain a calm demeanor in emergencies
Company: Hines
Contact: Wendy Eisenberg
3510 Edina Galleria
Edina, MN 55435