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MSCA Job Opportunities

April 8, 2019

Manager of Concessions and Business Development

Human Resources welcomes applications for the Manager of Concessions and Business Development position in the CMAA Department. This position is available to internal and external candidates. To view the job posting and/or apply online, click on the link below. The application deadline is Sunday, April 28, 2019 at 11:59pm. Questions may be directed to Nicole Kiefer at Nicole.kiefer@mspmac.org or 612.726.8166.

 Position Description

Research

  • Monitor emerging industry trends and recommend actions necessary to add, modify, or delete concessions or business concepts that reflect those current needs and the Commission's stated goals and objectives
  • Actively engage in market research, industry related seminars and trade shows to stay relevant on industry trends
  • Collect, evaluate and interpret appropriate and applicable real estate and financial data
  • Prepare clear, accurate and comprehensive reports, research studies, feasibility analysis, financial pro forma, correspondence and other documents
  • Monitor and review ordinances, regulations and policies. Assist in developing and recommending changes to ensure they meet MAC's current and future requirements
  • Research historic Commission actions affecting properties
 Project Management
  • Exercise considerable independence and initiative in the administration of assigned concession related projects
  • Conduct supplemental site inspections of assigned concessions and report findings and recommendations
  • Respond to questions and complaints; provide information regarding airport policies, operations, opportunities, and MAC's RFP process
  • Set priorities, meet deadlines and manage multiple projects with the ability to manage shifting priorities
Lease Agreement and Policy Administration
  • Review requests for lease actions (updates), coordinate approval(s) and implement actions
  • Draft, modify, and finalize memoranda to recommend lease actions and related business items
  • Coordinate appropriate accounting and collection actions with MAC's Finance department
  • Analyze monthly revenue reports and comp sales performances in conjunction with MAC Finance
  • Interpret and report monthly financial updates in order to ensure lease compliance, emerging sales trends, underperforming units and potential revenue opportunities
  • Draft leases, amendments, letters and other documents and provide lease interpretations in coordination with Legal staff
  • Maintain tenant relations to ensure lease compliance and related business term issues
  • Resolve management, tenant, and customer complaints and conflicts between tenants to ensure excellent tenant relations
  • Participate in monthly tenant and department meetings
  • Assist in developing and leveraging business tools and processes to maintain high levels of customer service and revenue generation
  • Conduct supplemental operational audits to ensure the optimal passenger experience
  • Provide candid and honest feedback to all concessions tenants regarding physical premise and customer service opportunities on a regular bases
  • Identify, implement and manage MAC sustainability initiatives, goals and expectations
  • Propose and manage passenger experience and MAC revenue opportunities during periods of construction and concessions disruption
  • Serve as a liaison between Public Affairs and Marketing to identify concessions marketing and promotion opportunities

 

Position Requirements

Leadership Competency Requirements

  • Strategic Leadership: Develop and communicate vision for area of responsibility, support mission, vision and values of the organization, champion change and innovation.
  • Judgment: Analyze issues before making decisions; use sound judgment, consider immediate and long-term impact of decisions, apply systems thinking.
  • Business Knowledge: Apply technical/functional expertise, use financial acumen and is business savvy, provide thorough analysis, understand and manage technology and other resources for maximum impact on productivity.
  • Planning and Execution: Focus organization on high priority objectives; foster alignment, establish specific measurable objectives, manage and improve processes, hold people accountable for results.
  • Motivation and Courage: Drive for results, willing to take a stand for the good of the organization, make sacrifices for the good of the organization, and take responsibility for consequences.
  • Communication: Foster open two-way communication, speak with impact, listen and respond with empathy, communicate effectively in writing, apply meeting protocol in public and private forums, produce thorough and accurate reports.
  • Self-management: Inspire trust, demonstrate adaptability and flexibility, practice self-development.
  • Collaboration: Foster cooperation across departmental boundaries, respond to requests for assistance in a timely manner, follows through on commitments.
  • Approachability: Encourage frequent, open communications, accessible, visible in the organization, maintain calm and collected presence, and welcomes suggestions and feedback.
 Minimum Requirements
  • Bachelor's Degree in Business Management, Hospitality Management, Airport Administration or related field
  • Five years of professional experience involving multi-unit food and beverage, food and beverage commercial property management, or food and beverage commercial real estate development
  • Project management experience
  • Experience analyzing financial performance reports
  • Intermediate skill level using Microsoft Word, Excel and Outlook
  • Basic skill level using Microsoft PowerPoint
  • Experience conducting formal presentations effectively in front of a professional audience
  • Valid driver's license
  • Reliable vehicle to commute between job sites
 Desirable Requirements
  • Experience writing and managing lease agreements
  • Experience in food and beverage concept development
  • History and successful implementation of revenue growth initiatives
  • Airport concession management or airport leasing experience
  • Participation in the development of RFPs or solicitations
  • Intermediate skill level using Microsoft PowerPoint

https://metroairports.org/Airport-Authority/Career-Opportunities/Current-Opportunities.aspx
Company: Metropolitan Airports Commission
Contact: Nicole Kieder
4300 Glumack Drive, Suite 3000
Saint Paul, MN 55111
Email:Nicole.kiefer@mspmac.org